John Lewis & Partners

Had superb advice and customer service from a lovely girl (sorry I didn't get her name) when shopping for our new coffee machine. I'd had poor service in the neighbouring store, so it was a refreshing experience and made me appreciate some good advise. Despite the machine we wanted not being in Stock we still bought it online from them because they were worth it.

John Lewis was recommended to us as being great for customer service and quality products. What can I say, how wrong our friends were. We bought an Estate table, matching benches and two easy chairs. Problems started before we had left the store. The sales assistant was rushing, and forgot to add on the assembly to be done on arrival, he then couldn't add it, neither did he explain that one of our orders he was placing was in fact on line. Neither did he ask if we were part of John Lewis loyalty card, as that would have given us points, as the transaction was in the region of £2.5k I was not happy when we left, and felt worried about our purchase, and the following week went back and spoke with customer services, who I found rather off hand. They were so unhelpful, and when I said we had come to John Lewis for a good seamless service, the colleague laughed, and said we had come to the wrong store for that. I asked about the loyalty card and the amount we had spent, but was basically told tough we cant do anything.I was very annoyed. We then went back again after a month to see if there was any news on expected delivery dates. This time we saw another colleague, so I was hoping it would be a better experience - it wasn't. This colleague couldn't find the order, and then was so unhelpful, so I asked to speak to the Manager. She said very loudly, and now shouting at me that they wouldn't tell me any different. I was so upset and angry that I lost my temper and shouted back at her, as I am deaf and felt intimidated by her behaviour I said all customers should know how awful John Lewis are.we saw who we thought was the Manager who apologised. Last week we went in to sort out delivery and as we were being seen the manager walked by. I said oh that's the manager to which the colleague said no its not she's just a helper over Christmas. Finally our goods were delivered. Unfortunately the assemblers would only do the table and not the rest of our furniture. It hadn't been added to their instructions to assemble That evening I looked at the table top and there were holes in it small ones, but noticeable. I rang up and got through to I believe the Indian call centre. Three days later a call came from the central complaints dept, who reimbursed us 25% Be very careful buying from John Lewis, ours is a memorable shopping experience for all the wrong reasons. We will never use them again

Just had some excellent customer service from the Chichester branch, bought a cordless vacuum from there, staff member was extremely helpful and very knowable, got the vacuum home but unfortunately she’d given us a slightly different model in error, rang the store who were very apologetic and so was the member of staff, went in the next day to swap the vacuum and was given a voucher for the drink and cake by way of an apology. You can’t beat John Lewis for service, quality and beautiful products, we particularly like getting our electrical goods from there, their prices are competitive and their buyers always pick the best quality products within a given price range. Just wish the Chichester branch was bigger and had clothes as well.

The store inside is looking great for Christmas with lots of very nice decorations and Christmas trees. But my reason for being here was for tech in particular a large monitor for my PC which I had heard was going for a great price. They had it but only the display model so a member of staff has sent an email to me for when new stock arrives I will know. A big thank you John Lewis.